Terms of Service

1. Agreement to Terms

By accessing or using the Servora SaaS platform, mobile applications, point-of-sale terminals, or requesting hardware procurement services from Mavora Technologies Ltd (“Company”), you agree to be bound by these Terms of Service. If you are entering into these terms on behalf of a restaurant, bar, café, or corporate entity, you represent that you possess the legal authority to bind that entity.

2. Software License & Access

Subject to your compliance with these Terms and your active subscription payment, Mavora Technologies grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Servora platform for internal restaurant management and operational workflows in Kenya and authorized jurisdictions.

3. Subscriptions, Fees, and Billing

Servora operates on a recurring subscription model (Monthly, Bi-Annual, or Annual billing cycles):

• Subscription fees must be settled in advance according to your selected tier (Starter, Business, Professional, or Enterprise).
• All payments are processed securely through authorized channels including official bank transfers and Safaricom M-Pesa integrations.
• Fees are non-refundable except as expressly determined by Mavora Technologies management or mandated under applicable Kenyan consumer protection laws.

4. Hardware Procurement & Outsourcing

When you engage Mavora Technologies to procure, import, test, or install POS hardware terminals, thermal receipt printers, and cash drawers:

• Hardware quotations are valid for 14 days unless otherwise specified in your formal technical brief.
• Risk of loss or damage passes to the merchant upon successful on-site delivery and handover in Kilimani or designated restaurant outlets.
• Hardware warranties are governed by respective manufacturer defect policies alongside our configuration support guarantee.

5. Limitation of Liability

To the maximum extent permitted by Kenyan law, Mavora Technologies Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, revenue, data, or business interruption—arising out of or related to your use of the Servora platform or hardware peripherals.

6. Governing Law

These Terms shall be governed by, construed, and enforced in accordance with the laws of the Republic of Kenya. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Nairobi, Kenya.

7. Contact Information

For questions regarding these Terms of Service, billing inquiries, or legal notices, please reach out to our team: